Returns & Exchanges
We want you to be fully satisfied with your official Billie Eilish merchandise; if an item doesn't meet your expectations, you can return or exchange it within 30 days of delivery. Please ensure all items are in their original, unworn condition with all tags attached to be eligible for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Pack and Ship
Place the items in their original packaging, include the packing slip, and drop off the parcel at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing